Frequently Asked Questions
Prospective Clients:
How do I become a client?
Please fill out the new client pre-screener to inquire about becoming a new client.
Do you take my insurance?
At this time we are in network with:
Aetna
Blue Cross Blue Shield (includes Anthem plans as well as most out of state BCBS plans)
All Optum plans: United Medical Resources, United Healthcare, Oxford, MGH Brigham
Point 32/Harvard Pilgrim/ Health Plans Inc
NH Victims Compensation Fund
We accept self-pay clients as well and will work with you to get reimbursed by your insurance if eligible, including taking care of the paperwork/filing.
We cannot accept Medicare/Medicaid (including Ambetter, Amerihealth, NH Healthy Families, Wellsense), Cigna, Tricare.
What kind of therapy is for me?
We offer trauma intensives, ongoing therapy, short-term therapy as well as partner support sessions. If you’d like to learn more about the types of sessions we offer, please click here.
Do you only see women?
No, we do not only see women. While our practice is marketed toward those who identify as women, we believe in being inclusive and affirming, and welcome people across all gender and sexuality spectrums.
I don’t have childcare/feel comfortable leaving my baby. Can I bring them?
Of course. Our office space is equipped with diapers, wipes, extra pacifiers, toys and blankets. No giant diaper bag needed. What’s important is you’re getting the help you need, even if we have to work together to keep the baby entertained the whole time. **please note this applies to children under 4 only.**
Can I see you virtually?
Yes. We use a telehealth platform and can serve clients anywhere in the state of New Hampshire.
What if I have more questions?
Please e-mail admin@thealliedcounselor.com with any and all additional questions.
Current Clients:
Contacting the Office, Administrative or Billing Questions:
617-237-0618 (call or text)
admin@thealliedcounselor.com
Billing - please send a message through the portal to be routed to the correct team member
Invoices can be requested via email or by sending a secure message through the Client Portal.
If you have trouble accessing the portal, e-mail admin@thealliedcounselor.com.
Appointment Scheduling/Rescheduling:
All current client appointment management can be done through the client portal. Please be aware of our cancellation policy when proceeding.
How do I contact my therapist about something non-appointment related?
Please use the client portal to send a (non urgent) message to your therapist between sessions.
It’s after hours and I’m in crisis, what should I do?
ACFW does not have an after hours emergency line. Please call 911, 988 or go to your nearest ER. Please also contact your therapist as soon as it is safe for you to do so during normal business hours. We care about you and your safety and want to support you to our fullest capacity, including coordinating your care.
Other Resources:
1-800-TLC-MAMA (postpartum helpline)
Online Perinatal Support Groups
1-800-799-SAFE (DV Hotline)
Medication Provider Recommendations:
Resonance Mental Health, Londonderry, NH
Tranquil Minds of NE, Nashua, NH
Pelvic Floor Physical Therapist Recommendations:
Natura Physical Therapy, Londonderry, NH
Axis Pelvic Floor Physical Therapy & Wellness, Londonderry, NH